CSA (Customer Service Associate)

Full job description
CUSTOMER SERVICE REPRESENTATIVE
Cascade Flow Control Solutions
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COMPANY OVERVIEW

Cascade Flow Control Solutions is a growing Canadian company with a strong legacy dating back to 1983. We specialize in providing industrial and commercial flow control products, including valves, strainers, and heat exchangers. As a trusted distributor, we are committed to delivering high-quality solutions and exceptional customer service.

POSITION OVERVIEW

We are seeking a motivated and detail-oriented Customer Service Representative to join our team. This role is customer-facing and execution-focused, requiring strong communication skills, organization, and the ability to manage multiple priorities in a fast-paced environment.

KEY RESPONSIBILITIES

Customer Support, Issue Resolution & Escalation

Respond to incoming customer inquiries via phone, email, and in-person interactions
Maintain a professional, clear, and customer-focused communication style
Recognize customer needs and respond with empathy and professionalism
Resolve common customer concerns, troubleshoot issues, and guide customers to appropriate solutions
Identify complex issues and escalate appropriately
Follow up to ensure full resolution and customer satisfaction
Order Processing & Administration

Process customer orders and perform data entry using CRM/ERP systems
Maintain accurate customer records, job notes, and documentation
Track customer inquiries, orders, and shipments
Collaborate with internal teams to ensure seamless service delivery
General Office Support

Perform clerical duties and administrative support tasks as required
Assist with light office upkeep (e.g., shared kitchen tasks, plant care)
Identify opportunities to improve processes and workflows
QUALIFICATIONS

High school diploma or equivalent is required
1 year of experience in customer service, clerical, or order entry roles preferred
Proficiency in Microsoft Office 365 (Excel, Word, Outlook, SharePoint) is required
Experience with CRM or ERP is an asset
Strong written and verbal communication skills in English
CORE COMPETENCIES

Strong attention to detail and organizational skills
Excellent problem-solving and critical thinking abilities
Ability to multitask and prioritize effectively
Professional, reliable, and accountable
Adaptable and open to feedback
Strong interpersonal skills and emotional intelligence
Customer-focused with a collaborative mindset
EMPLOYMENT DETAILS

Paid time off
Profit-sharing program
Comprehensive group benefits (vision, dental, extended health)
Full-time, Monday to Friday
On-site position
On-site free parking
Opportunities for career advancement
CALL-TO-ACTION

If you are passionate about delivering outstanding customer experiences and eager to grow with a respected industry leader, we invite you to bring your enthusiasm and expertise to Cascade Flow Control Solutions. Join us in shaping the future of flow control distribution in Canada - Your solution starts here!
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Job Types: Full-time, Permanent

Pay: $21.00-$25.00 per hour

Benefits:

Dental care
Extended health care
On-site parking
Profit sharing
Vision care
Application question(s):

What is your desired pay rate per hour?
Education:

Secondary School (required)
Experience:

Customer service: 1 year (preferred)
Language:

English (required)
Work Location: In person