Job Description
Full job description
Swamper – Moving & Storage Crew Burly Boyz Moving & Storage
Burly Boyz Moving & Storage is an industry-leading moving and storage company specializing in local moves in Edmonton and long-distance moves anywhere in Canada, plus short- and long-term storage solutions. We support an employee-first culture built on our 5 Core Values, and our mission is to be the greatest moving and storage company in Canada by delivering an unforgettable customer experience from beginning to end.
About the Role
The Swamper plays a critical, frontline role in delivering a top-notch customer experience. You'll work alongside the Driver/Team Leader, executing brand standards on every job. This role demands a balanced combination of manual labour and people skills — you're both a mover and a brand representative, putting clients at ease and delivering their best possible moving experience.
Pay Structure
Entry level (no experience): $18.15/hr
3 years job experience: $20.15/hr
5+ years job experience: $21.15/hr
+$1.00/hr premium for candidates with 3+ years of moving industry experience
Qualifications
Must consistently arrive on time and without delay for all scheduled shifts
Must be flexible regarding hours and days worked
Must be proficient in English (additional languages are an asset)
Physical Demands
Lift and carry upwards of 80 lbs alone, repeatedly over several hours
Hold upwards of 100 lbs or more alone or with a partner while moving items
Reach overhead, crouch, squat, grasp, twist, and navigate the body to safely move items through tight spaces, hallways, doorways, stairwells, and elevators
Stand for several consecutive hours
Customer Service Responsibilities
Be in dress code at all times
Advise clients on best practices to safely move their items, including bubble wrapping and boxing glass, porcelain, and other fragile items
Provide materials to support safe transport and inform your Driver/Team Leader to track inventory and charge appropriately
Inform your Driver/Team Leader where advice or material costs are refused
Always use floor runners to protect the home and proper equipment to safely do the job
Completely pad all furniture with moving blankets, covering all sides including underneath
Safely load, secure, transport, and unload items and furniture with minimal to no damage
Direct clients to your Driver/Team Leader for any inquiries about delivery dates, weighting, or estimates
Conduct every move with a positive, gracious, can-do attitude
Know brand policies, procedures, services, and products to answer client questions
Pay attention to client cues and communicate so items are placed exactly where they want them
Adhere to all company policies and procedures
Create and maintain an exceptional client experience through high execution, compassion, and regard for safety, property, and hustle
Maintain cleanliness of the vehicle (cab and box)
Return all floor runners, tools, equipment, and materials properly and securely in the truck
Problem Solving & Reasoning
Apply foresight to anticipate challenges and avoid them before they arise
Safely solve problems by applying best practices
Offer solutions when partnering with the team
Stay true to brand policies if any client request conflicts with them
Partner with the team if you can't overcome a roadblock or need authority
Use good logic and sound judgement while providing service and transporting goods
Follow instructions in any form — verbal or written — from your Driver/Team Leader and office managers
Apply basic math skills (add, subtract, multiply)
Why This Role Matters
A team is only as strong as its weakest link. As a Swamper, you're on the frontline and directly impact the success of every move and the client's experience. The most effective Swampers are consistently on time, maintain a positive and eager attitude, and closely follow instructions from their Driver/Team Leader while showing initiative and constantly contributing.
If you're ready to be part of a hard-working, customer-focused team and help us become the greatest moving and storage company in Canada, we want to hear from you.
