Part-time Receptionist (support with Tele-Audiology) 12 Month Contract

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Invercargill, New Zealand
Part-time Receptionist (support with Tele-Audiology) 12 Month Contract

At Triton Hearing we’re changing hearing, for good! We want all New Zealanders to be able to hear well and experience the difference better hearing will make to their lives. Our talented people work as a team to make this happen. They’re experts in their field, always exploring new ways to improve the quality of our clients’ lives - with a range of innovative hearing solutions delivering the best possible outcomes.

As part of Sonova, which has more than 18,000 committed employees in over 100 countries, all of whom contribute to something greater than themselves – they transform lives. Join our mission and become part of our team!

About the role:

This 12-month contract is a varied role that will support TeleAudiology for our Invercargill clinic and assist with the overall smooth running of TeleAudiology consultations. You'll be working with our Tele-Audiologists to provide care for our clients in our busy/high demand Invercargill clinic. You’ll be helping provide quality hearing assessments and hearing aid fitting services, client referrals for treatment of hearing related problems while providing service excellence.

You will also provide outstanding client service to our community and facilitate an excellent client journey while being responsible for the efficient administrative running of the clinic.

Find out about TeleAudiology at Triton Hearing here.

This role is based onsite in our Invercargill clinic, 3 days per week Wednesday - Friday.

Client tele-audiology appointments: Be the tele-hands working with our tele-audiologists to support our client care - with full training provided
Technical skills: Perform in-house hearing aid repairs with full training provided.
Clinic operations: Take charge of managing the day-to-day operations of the clinic.
Reception duties: Be the welcoming face of our clinics, handling all reception responsibilities.
Diary management: Efficiently manage the clinic diary to ensure smooth scheduling and operations.
Administrative tasks: Process insurance applications, government subsidies, and ACC claims.
Data management: Run reports through our CRM system to keep everything on track.
Community engagement: Participate in local marketing initiatives to promote our services.

About you:

You have a genuine desire to help people, offering exceptional service and care to every client.
You’re comfortable communicating with the general public, handling walk-ins with confidence while being able to prioritise tasks as they arise.
You are eager to develop your knowledge in Audiology, with the desire to train as a Tele Assistant.
You are confident in working autonomously and thrive in a team environment, adapting easily to different clinic settings and team dynamics.
You possess a high level of general computer literacy, enabling you to efficiently manage various administrative tasks.

If you are ready for a role that keeps you on your toes and allows you to make a significant impact in the Hearing Care Industry, this is the opportunity for you!

Apply now or if you have any questions please reach out to Anna Newman, Talent Acquisition Partner, anna.newman@sonova.com.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, ****** orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.

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