Service Manager

Trades & Services
Mechanic / Automotive
Otago
Permanent / Full Time
6/5/2026

Competitive salary, vehicle and fully funded private health cover
Multiple career pathways within our nationwide dealership network or national
Join a leading NZ supplier of premium machinery and aftersales service
Whether you’re an experienced Service Manager, a Workshop Foreman ready to step up, or a senior technician with leadership ambition, this role offers real scope to lead, influence, and grow.

Why You’ll Love Working with Us
Great Reward Package: Competitive salary, fully funded NIB health insurance, company vehicle, staff purchasing benefits, and banking options.
Leadership with Purpose: Lead a customer‑first workshop culture—setting the standard for dependable diesel servicing through professionalism, transparency, and care.
Career Progression: Multiple career pathways across our nationwide dealership network or National Support Office, supported by ongoing technical and leadership training at our National Training Centre in Palmerston North.
About the Role
As Service Manager, you’ll take full ownership of the operational, commercial, and customer performance of the service department. Leading from the front, you’ll balance daily execution with continuous improvement—building a safe, efficient, and proud team culture.

Your leadership will deliver:
Smooth workflow and stronger productivity
Consistently excellent customer experiences
An engaged, capable, high‑performing technical team
Improved systems, processes, and profitability
This role suits a service leader who enjoys coaching others, simplifying complexity, and making smart decisions that drive results.

What you will do
You’ll lead from the front balancing day‑to‑day execution with continuous improvement, while building a team culture focused on safety, quality, efficiency, and pride in workmanship.

Your primary responsibilities will include but are not limited to:
Lead, develop, and motivate a team of technicians
Drive efficiency, quality, safety, and customer satisfaction
Improve workshop systems, processes, and technical capability
Manage budgets, KPIs, and performance
Identify opportunities to grow service performance and revenue
Champion health and safety leadership across the workshop
About You
You’re a confident, hands-on leader who understands great service, from the workshop floor to the customer conversation.

You bring:
Leadership experience in heavy automotive, agricultural, or construction servicing
Strong operational and workflow management capability
A relevant trade qualification with sound diagnostic skills
A customer first mindset and high-quality standards
The ability to coach and develop technical teams
Strong health and safety leadership
Commercial awareness (budgets and performance metrics desirable)
About us
Norwood is a leading New Zealand provider of agricultural and construction machinery, operating an extensive nationwide dealership network. We represent a broad portfolio of premium brands and are committed to delivering high-quality servicing and support that maximises the performance and lifespan of our equipment.

Working at Norwood offers the opportunity to grow and succeed with:
A proud history of over 75 years in the New Zealand market, providing long-term career stability within a trusted nationwide organisation.
Ongoing learning and development, with access to experienced technical specialists and structured training through our National Training Centre.
A supportive team environment where knowledgeable, passionate people work together to support the agricultural and construction industries that keep New Zealand moving.
Ready to Lead?
Click Apply Now and submit your CV and a brief cover letter outlining how you can make a difference at Norwood.

Applications are reviewed as they are received.