Front Office Agent

General Information


Country/Region
New Zealand
Province/City
Queenstown
Hiring Entity
Rosewood Matakauri
Department
Rooms - Front Office
Job Type
Fixed Term Contract
Job Description


Discover your Calling with us and take your career to new levels, at Rosewood Matakauri.

At Rosewood Matakauri we believe in fostering a culture of learning and development, providing you with the resources to thrive in your career.

About Us

Spectacularly located on the shores of Lake Wakatipu, Rosewood Matakauri offers luxury lodge accommodation in Queenstown and looks out to a mesmerizing panorama of the big three; The Remarkables, Cecil and Walter Peak. Just seven minutes from bustling Queenstown, this is an alpine, lakeside retreat, nestled in one of the world’s most strikingly beautiful landscapes. With clean lines in glass, stone and timber, Matakauri’s own take on luxury is understated and welcoming, embracing guests and championing the mountainscape. Voted as one of the top three lodges in New Zealand and Australia, Rosewood Matakauri is your ultimate sanctuary after a day spent atop mountains, exploring vast fjords, chasing thrills and simply discovering this unique region.

About the Role

As a Front Office Agent, you will play a vital role in creating memorable stays for our guests — from the moment they arrive until their departure. This is a dynamic, hands-on role that combines front-of-house administration with on-the-ground guest support.

Key responsibilities include:

Serving as the central communication point for the hotel

Managing guest arrivals and departures with warmth and efficiency

Coordinating room reservations and handling guest correspondence

Assisting with guest activities and lodge experiences

Collating guest accounts, balancing daily audits, and completing administrative tasks

Assisting with guest luggage, valet parking, and maintaining guest vehicles

Supporting the wider lodge team with operational tasks as required

What You Will Bring

You’re someone who thrives in a fast-paced, people-focused environment, with a passion for hospitality and delivering impeccable service. You’ll also have:

Previous experience (minimum 1 year) in a guest-facing or front office role, ideally in luxury hospitality

Exceptional organisational and communication skills

A confident and professional manner, in person and on the phone

Ability to multi-task, prioritise, and remain calm under pressure

Immaculate personal presentation

A full driver’s licence and good physical fitness

Experience with OPERA Cloud (or similar) is a plus but not essential

A warm, engaging attitude and genuine smile

What We Offer

This is a full time (minimum 30 hours per week) position. In the peak season you may expect to work up to 55 hours per week.

Delicious staff meals daily

Access to our Associate Perks Programme, with exclusive discounts and deals

Daily travel allowance

The opportunity to work at one of New Zealand’s most iconic luxury lodges

Please Note:
Applicants must have a valid working holiday visa or New Zealand work rights.

About Us


Spectacularly located on the shores of Lake Wakatipu, Matakauri Lodge offers luxury lodge accommodation in Queenstown and looks out to a mesmerizing panorama of the big three; The Remarkables, Cecil and Walter Peak. Just seven minutes from bustling Queenstown, this is an alpine, lakeside retreat, nestled in one of the world’s most strikingly beautiful landscapes. With clean lines in glass, stone and timber, Matakauri’s own take on luxury is understated and welcoming, embracing guests and championing the mountainscape. Voted as one of the top three lodges in New Zealand and Australia, Matakauri is your ultimate sanctuary after a day spent atop mountains, exploring vast fjords, chasing thrills and simply discovering this unique region.