Concierge

Company Description

Belong in a place where you can be yourself and love what you do. Join our hotel community and we will support you to realise your true potential. You will be part of a team where everyone’s contribution is valued. And we will empower you to bring ideas to elevate our services, creating personalised experiences for guests.


Job Description

Wrap Hotel and local experiences with passion and care for our guests, delivered with personal attention and emotional engagement.

Assist in the day-to-day operations of the Front Office department including greeting guests, assisting with luggage, lobby services and security functions, and providing personalized recommendations and assistance to ensure a smooth and memorable stay.


Provide quality service to guests by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
Create personal connections with guests and use your knowledge of them and your elevated emotional intelligence to create Cousu-main moments that engage and delight.
Responding to all guest enquiries regarding local attractions, restaurants, and tours. Offering the best product or service to meet the guest’s individual requirements.
Build and maintain strong and productive relationships with local tour operators, restaurants and service providers to ensure products offered to guests are of the highest quality and reputation
Ensure procedures are followed in regards to guest transportation, luggage collection and storage, and guest confidentiality.
Co-ordinate guest transportation to and from the airport and ensure that accurate accounting procedures are followed in the charging of transfers.
Keep up to date with accurate, helpful information that will benefit Hotel Guests in respect of hotel and local facilities and attractions
Perform all tasks to Sofitel Brand standards.
Night cover on occasion when required.
Any other reasonable request within your range of competence as required by your Supervisor or Hotel Management.

Qualifications

You will harness your luxury attitude, with humble excellence, a distinguished presence, and elevated emotional intelligence. Your pride and passion will be complemented by:

Full, clean valid manual driver’s license.
At least 1 years' previous experience, preferably in a five star luxury environment.
A passion for high end hospitality with an eye for detail.
Your ability to build warm relationships and connections.
Immaculate grooming and personal presentation.
Flexibility to meet hotel rostering needs including weekend and public holiday work.
Maintains awareness of industry trends in service, product and presentation.
Organises time and work efficiently.
Effective verbal and written communication skills.
Has the aptitude and willingness to undertake further development with Sofitel

Additional Information

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities:

We offer competitive pay, plus benefits including daily staff meals and dry-cleaned uniform and laundry allowance, anniversary stays with F&B credit to enjoy.
Build your career with the New Zealand Hotel of the Year 2024.
Receive unparalleled training, development and support from Accor leadership training programmes.
Discounted Hotel stays, food and beverage rates and Spa treatments, worldwide - for yourself and for friends and family, across our entire network.
Be part of a well-established hotel with a strong reputation for providing exceptional service.
Ongoing reward and recognition incentives and awards.
Opportunities for further development and worldwide career progression within Accor.
Refer a friend incentive
Supportive and friendly working environment.
Free gym access plus ski hire during the winter.
EAP, well-being and mental health supports available, progressive policies, including 12 weeks paid parental leave, and rainbow inclusive policies and practices.
Take part in social activities and community involvement initiatives through the year.

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Permanent position, 40 hours guaranteed, changeable roster