Service Desk & Sales Support 2IC - The Warehouse Dargaville (Full-time)

Company Description

Ko wai mātou – Who we are

The Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery and Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to Kiwis, including a growing number of public good and sustainability initiatives.


Job Description

Te kaupapa o te tūranga - The purpose of the role.

We have a permanent full‑time position available with shifts as Service Desk Team Member and Sales Support 2IC.

Service Desk

Tuesday - Thursday: 12:00pm - 8:00pm
Sales Support 2IC

Sunday: 1:00pm - 8:30pm
Monday 7:30am - 4:00pm
We are currently seeking a self-motivated and enthusiastic individual to join our team as a Sales Support 2IC and Service Desk team Member. In this dual role, you will assist the Sales Support Manager in leading and developing our team, which is responsible for managing all customer-critical processes at the ‘front of house’ as well as run the Service desk for part of your work week.

Your responsibilities will also extend to supporting back-of-house operations, ensuring that internal audit requirements are met and daily administrative tasks are completed in a timely manner as well as being a keyholder who will open and/or close the store on your 2IC shifts.

The ideal candidate for this role will have a strong focus on customer service and a passion for retail. Your contribution will be instrumental in providing a positive customer experience.

If you’re ready to take on a challenging and rewarding role in a dynamic retail environment, we’d love to hear from you!


Qualifications

He kōrero mōu ake - About you

We are seeking an individual who has demonstrated retail experience in a large-scale, big-box environment. The ideal candidate should possess strong leadership skills and have excellent written and verbal communication abilities. Above all, we value a passion for enhancing both customer and employee experiences.


Additional Information

Tā mātou tāpaetanga – What we offer

Team Card: Access to discounts across our brands.
Birthday Leave: To celebrate your special day, you're entitled to a day of paid leave each year!
Here for Good Leave: To do good in your community you'll have one day of paid leave every year!
Career Progression: an excellent steeping stone into other internal opportunities.
Plus loads more!