Front Office Agent

General Information


Country/Region
New Zealand
Province/City
Northland
Hiring Entity
Rosewood Kauri Cliffs
Department
Rooms - Front Office
Job Type
Full-time Permanent
Job Description


Discover Your Calling – Join Us at Rosewood Kauri Cliffs

At Rosewood Kauri Cliffs, we do not just offer jobs, we offer a place to thrive, grow, and leave your mark. Rich in history and culture, nestled along Northland’s breathtaking coastline and framed by native forest and three private beaches, our tranquil retreat is a sanctuary where relationship hospitality comes to life.

As part of the Rosewood Hotels & Resorts collection, we are a collective of creative minds driven by purpose and united by The Calling, our instinct to enrich lives through genuine connections and extraordinary moments.

Located in the Bay of Islands, New Zealand, this opportunity is ideal for hospitality professionals from Australia and beyond, looking for their next career adventure in luxury hospitality.


The Opportunity:

We currently have Front Office Agent opportunities available on both permanent and fixed-term contracts. In this role, you will play a vital part in creating memorable stays for our guests, from the moment they arrive until their departure. This is a dynamic, hands-on position that combines front-of-house administration with on-the-ground guest support.


Key responsibilities include:

Serving as the central communication point for the hotel

Managing guest arrivals and departures with warmth and efficiency

Coordinating room reservations and handling guest correspondence

Assisting with guest activities and lodge experiences

Collating guest accounts, balancing daily audits, and completing administrative tasks

Assisting with guest luggage, valet parking, and maintaining guest vehicles

Supporting the wider lodge team with operational tasks as required


What You Will Bring

You’re someone who thrives in a fast-paced, people-focused environment, with a passion for hospitality and delivering impeccable service. You’ll also have:

Previous experience in a guest-facing or front office role, ideally in luxury hospitality

Exceptional organizational and communication skills

A confident and professional manner, in person and on the phone

Ability to multi-task, prioritize, and remain calm under pressure

Immaculate personal presentation

A full driver’s license and good physical fitness

Experience with OPERA Cloud (or similar) is a plus but not essential

A warm, engaging attitude and genuine smile


What We Offer

Competitive wages and delicious staff meals daily

Access to our Associate Perks Programme, with exclusive discounts and deals

2 consecutive days off each week, wherever possible

Daily travel allowance

The opportunity to work at one of New Zealand’s most iconic luxury hotels


Please Note:
Due to our private and remote location, reliable personal transport is essential. Applicants must have a valid working holiday visa or New Zealand work rights.

Bring your true self. Curate the extraordinary. Leave your legacy.

If this sounds like you, APPLY TODAY— and help us Make the Place.

About Us


Welcome to The Lodge at Kauri Cliffs, a luxury lodge in the Bay of Islands where you can discover the beauty of panoramic views across the untouched coastline and deep blue ocean.
Sophisticated and elegant, The Lodge at Kauri Cliffs glows in morning light as the sun rises to reveal panoramic views across the Pacific. Resting on an unspoilt coastline where high cliffs nestle into three pristine private beaches, Kauri Cliffs is experiential travel at its best.

Named the number one resort in Australia and New Zealand by Travel + Leisure, Kauri Cliffs is a leisure travellers dream. Activities abound with the David Harman-designed golf course, immersive local heritage tours, bountiful fishing, and bush walks, mountain biking, quad biking and spa sanctuary hidden within native forest.