Sales Support Specialist

Join a leading agricultural machinery brand and play a hands-on role supporting customers, dealers, and sales teams through expert product knowledge, in-field demonstrations, and technical support.

As a Sales Support Specialist, you will work closely with dealers, customers, Zone Managers, and Regional Service Managers to delivery high-quality product demonstrations, training, and technical support. You will be a key representative of the brand at field days, product launches, customers events, and industry activities.

This is a highly practical, field-based role requiring strong machinery knowledge, customer engagement skills, and the ability to troubleshoot and optimise product performance in real operation environments.

Key Accountabilities include, but not limited to:

Develop and deliver product training and in field coaching/ capability development for allocated product category/s
Field set-up and in-field optimisation of products ensuring products perform to full potential
Undertake in-field sales demonstration of products
Undertake a range of administrative activity including but not limited to; coordination with dealer/ user, attendance administration, risk assessments for demonstrations, survey/ experience/ outcomes monitoring
Undertake data analysis, reporting activity and presenting information on an ad hoc or scheduled basis, including but not limited to; product performance, reporting any technical issues, customer service improvement metrics, product offering feedback and lead/ sales objectives
Act as a representative of the Kubota brand and as a product specialist representative of Kubota at external events, including but not limited to; product launches, field days, industry events
Undertake relationship management activity with a range of internal and external stakeholders, including Dealers, Kubota Zone Managers and Regional Service Managers. Act as a key point of contact on the set-up of allocated products for optimum in-field performance
May participate in a range of organisational or departmental projects to optimise product or sales related operations or objectives (as required)


Requirements

To be successful is this role, your resume would include:

License/ ticket/ certification relevant to product being demonstrated (as applicable)
Valid Driver’s license
Valid Passport and satisfy all conditions allowing interstate or international travel
Significant experience operating machinery, relating to the product category
Proven applied understanding of, and experience with, as well as mechanical aptitude relevant to the product category/s. Includes applied practical in-field understanding of product/ machinery, production techniques and performance requirements
Significant hands-on subject matter expert experience in a similar product specialist position with a focus on the development and delivery of training and in-field coaching/ capability development and full range of use product demonstration
Proven relationship management, consultancy and customer service experience
Highly developed problem-solving skills relating to in-field performance optimisation of relevant products
Basic knowledge of sales processes, including lead generation, customer engagement, needs assessment, product presentation, objection handling, and closing techniques, supported by strong communication, relationship-building, and customer-focused selling skills
Strong professional communication skills (including report writing)
Strong attention to detail, including in relation to set-up and presentation of products
Well-developed planning and organisational skills
Applied knowledge of relevant and applicable New Zealand Standards and Trade Practices Act, International Standards and applicable OHS legislation
Proficient in the use of a range of applications, including but not limited to; SAP, MS SharePoint, MS Office/ Google Suites
An inherent requirement of this position is significant regional travel with occasional international travel
IMPORTANT TO NOTE

Kubota is committed to achieving a diverse workforce. Applications are strongly encouraged from diverse applicants

Kubota have a zero tolerance approach to alcohol and illicit drugs on all our sites and a pre-employment medical assessment and criminal records check are required as part of our selection process

This opportunity is open to application from New Zealand citizen/ residents or those with current approved unrestricted work rights (without restriction)

Application is not available through recruitment agencies, agents with not be responded to