Member Service Representative (Full Time, Permanent) Kenaston

End Date: May 18, 2026
Grow your career with one of Manitoba's Top Employers since 2014.
At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.

At Access Credit Union, our values are straightforward:

Do good

Be better

Own it

Move forward

The Member Service Representative (MSR) provides a high standard of financial service to existing and potential members, processing transactions and building relationships while promoting the products and services of the credit union.
Key Responsibilities & Accountabilities

Member Services

Process over the counter financial services in an efficient and professional manner, referring more complex issues to the appropriate person or department. Transactions may include deposits, withdrawals, loans and utility payments, money orders, credit card advances, calculation of foreign and domestic exchange and cheque cashing.

Balance transactions including ATM, night deposits and the cash drawer on a daily basis.

Resolve routine problems with member accounts and deposit instruments referred by members and other branch staff.

Adhere to security procedures as they relate to the position including the safeguarding of cash, negotiable items and the prevention of fraudulent transactions.

Relationship Management

Differentiate between credit union and competitor products and services in terms of member needs.

Using an advice-based approach, communicate product and service information to secure sale of Access Credit Union’s products and services.

Utilize fact finding questions and techniques to overcome business objections; ask for sale.

Team Work

Maintain open communication and cooperation with other staff to ensure a friendly and efficient work environment

Work collaboratively with other team members to achieve organizational and department objectives.

Actively participate in meetings, planning and training initiatives, sharing information and ideas to build organizational achievement and success.

Business Development & Community Relations

Actively look for referral opportunities for both lending and wealth teams

Participate in and contribute to an entrepreneurial environment to seek out new business and referral opportunities that support the branch and organization goals.

Pro-actively work to retain and expand existing member relationships, while pursuing new sources of business.

Differentiate between credit union and competitor products and services in terms of member needs.

Essential Qualifications

Grade 12 diploma or equivalent

Business Administration or other post-secondary education would be considered an asset

Minimum of 1-year previous experience in customer/member service role

Additional experience and/or development from the Member Services Representative (MSR) position

Demonstrated desire to serve others in a friendly and professional manner

Ability to identify and willingness to act upon sales and service opportunities

· Strong interpersonal and communication skills, both verbal and written

Attention to detail with high degree of accuracy

Ability to work in fast-paced environment and perform well under pressure

Ability to prioritize using sound judgment to make timely and effective decisions

Ability to follow standardized policies and procedures

Basic knowledge of risk management within the financial industry

Proficient computer skills

Note: The Kenaston branch is open Saturdays so the successful candidate would be required to work Saturdays on rotation.

Employee Sub-Type

Regular
Starting Salary

$39,000
If you are interested in this position, apply today!