Service Advisor (Full-time)

We are looking for an upbeat Service advisor to join our busy team as our service department expands! Our new team member will join an established team working at the front of house in our Ford and Geely workshop.
Responsibilities:

Assist with a variety of administrative tasks including copying, filing and data entry.
Advise on pricing, generate invoices, and process payments.
Ability to relay information clearly to customers.
Answering phones in a timely, professional manner.
Always provide excellent customer service.
Greet clients with a helpful attitude.
Contribute to the workshop calendar, add bookings through our dealer management system and scheduling work with mechanics.
Liaise with internal and external stakeholders via email on various workshop activities.
Work to Ford standards every day and ensure customer satisfaction.
Qualifications/Requirements:

Experience in customer service is essential.
Able to efficiently multi-task and solve problems
Exceptional customer service skills and accurate attention to detail
Previous dealership experience is an advantage
Professional dress and manner
Must be a well-spoken, outgoing, and friendly professional
Excellent communication skills and telephone manners
Must be proficient in general computer knowledge.
Minimum Maths and English G.C.S.E grade C.
Experience working in a workshop environment advantage.
Work Schedule:

Our Service advisor work 5 out of 7 days each week Monday-Friday from 8.30am to 5.30pm.
Enjoy bank holidays off and over Christmas.
Benefits:

On-site parking
Company events & social hours
A friendly work environment
Weekly pay
Career advancement opportunities at Ford and Geely academy
All applications are held in the strictest of confidence. We do not contact References until after a job offer has been made and accepted.

When submitting your CV please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for.

We are an equal opportunity employer and consider all qualified applicants equally without regard to race, colour, religion, sex, ****** orientation, gender identity, national origin, veteran status, or disability status.

Job Types: Full-time, Permanent

Pay: £24,420.00-£40,506.65 per year

Benefits:

Company events
Company pension
Employee discount
On-site parking
Experience:

service advisor: 1 year (required)
Licence/Certification:

Driving Licence (required)
Work Location: In person