Jobsiya

Technical Backend Support Executive

Check with seller / month
Nashik, Maharashtra, India Technician Active
Actively Hiring Nashik Full Time
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Job at a Glance

Category
Technician
Location
Nashik, Maharashtra, India
Salary
Check with seller
Job Type
Full Time
Company
Jobsiya
Status
Open & Active

Job Description

Identifying hardware and software solutions.

Troubleshooting technical issues.

Diagnosing and repairing faults.

Resolving network issues.

Installing and configuring hardware and software.

Speaking to customers to quickly get to the root of their problem.

Providing timely and accurate customer feedback.

Talking customers through a series of actions to resolve a problem.

Following up with clients to ensure the problem is resolved.

Replacing or repairing the necessary parts.

Supporting the roll-out of new applications.

Providing support in the form of procedural documentation.

Managing multiple cases at one time.

Testing and evaluating new technologies.

Conducting electrical safety checks on equipment.

Technical Support Requirements:

Degree in computer science or information technology.

Certification in Microsoft, Linux, or Cisco is advantageous.

Prior experience in tech support, desktop support, or a similar role.,
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