Customer Service Executive

Job description
job overview
to assist in handling and managing all aspects of vistara operations and customer services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner.

key responsibilities

customer service & operations
• ensure vistara operates in a safe and secure environment, by complying with internal and external operating standards and procedures
• ensure that vistara upholds high standards of customer service delivery based on guidelines set out by ground services department and station management
• work closely with service partners (ground handling, catering, engineering, etc.) to achieve flight punctuality and customer satisfaction
• administrative duties including mishandled baggage, catering, flight reports and vendor invoice verification
• other duties and projects which may be assigned from time to time
skills & attributes
• good communication skills
• willingness to work in shifts
• possess an aptitude for customer service
work experience
• minimum 2-4 years of work experience
qualification
• amadeus knowledge shall be an added advantage
• graduate from a recognized university
location
ranchi