Bpo | Voice | International Call Center | Customer

Dear Candidate,
Greeting from Black and White Business Solutions Pvt Ltd..
One day interview process - Fresher / Experienced can apply
• Any UG / Graduate Freshers and Experienced can Apply
Huge Openings with TOP BPO MNC's - Technical Support / Customer Support (International Voice and Non-Voice)
Fresher and Experience
Contact HR HR Apurva @ +5135++77+ Call or Watsapp
Email ID: [HIDDEN TEXT]

Education : UG / 10+2/ 10+3 / Diploma / Any Graduate in Any Specialization
Shift : Rotational Shifts / UK / US
Sal : upto 4.5lpa
Designation : Technical Support Analyst /Sr.Technical Support Associate/ Process Associate/ Sr Process Associate/ Technical Advisor / TSR / TSO
Technical :
Troubleshooting/Command for IP Address/Adobe Photoshop/ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting
JOB Role :
• Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
• Provide World Class Customer Service.
• End to Transaction of Reports.
• Need to maintain Accuracy in Reports.
• Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
• Excellent verbal and written communication skills
• Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls/emails/chats regarding technical issues for end-users.
• Perform problem cause analysis
• Resolve customer queries and achieve customer delight.
• Ability to Identify Opportunity and Implement Process Improvements
• Has technical experience and skills in the areas of problem determination, creativity, and analysis.