B.U. Bhandari Motors Pvt. Ltd
Customer Relationship Manager |CRM
₹ Check with seller / month
✓ Actively Hiring
📍 Pune
💼 Full Time
🛡️ Verified Listing
⚡ Direct Apply — No Agent
🔒 Your Data is Safe
⭐ Trusted by 5 Lakh+ Jobseekers
Job at a Glance
- Category
- Counter Sales
- Location
- Pune, Maharashtra, India
- Salary
- Check with seller
- Job Type
- Full Time
- Company
- B.U. Bhandari Motors Pvt. Ltd
- Status
- Open & Active
Job Description
Designation : Priority Relationship Manager - Service
Exp : 5- 7 Years - relevant
Job Location : Baner
Skills : Excellent communication skills in Marathi, Hindi & English
Expert in reports preparation & presentation
Job Role :
1. Handling Service customer complaints & Escalations
2. Handling customer service telecaller team
3. Responsible for daily service cars appointment
4. Responsible for feedback calling
5. Responsible for events calling
6. Handle dis-satisfied customers who have raised complaints through all sources.
7. Coordinate with sales and after sales department HOD’s, Dealer principle for closure of all the After Sales complaints as per the set time line.
8. With the support of telemarketing team & After sales team , old customer database cleaning has to be done, in terms of checking and updating the contact and address of old customers ( > 1year).
+. E-dealer monitoring for data quality.
10. Coordinate with MB India CRM team and after sales marketing team for CSI surveys.
11. To ensure Implementation customer life cycle communication to increase customer retention.
12. Discuss with respective HODs’ and develop an action plan for CSI improvement at the dealership.
13. Develop counter measure to eliminate negative feedback from customers in future.
Exp : 5- 7 Years - relevant
Job Location : Baner
Skills : Excellent communication skills in Marathi, Hindi & English
Expert in reports preparation & presentation
Job Role :
1. Handling Service customer complaints & Escalations
2. Handling customer service telecaller team
3. Responsible for daily service cars appointment
4. Responsible for feedback calling
5. Responsible for events calling
6. Handle dis-satisfied customers who have raised complaints through all sources.
7. Coordinate with sales and after sales department HOD’s, Dealer principle for closure of all the After Sales complaints as per the set time line.
8. With the support of telemarketing team & After sales team , old customer database cleaning has to be done, in terms of checking and updating the contact and address of old customers ( > 1year).
+. E-dealer monitoring for data quality.
10. Coordinate with MB India CRM team and after sales marketing team for CSI surveys.
11. To ensure Implementation customer life cycle communication to increase customer retention.
12. Discuss with respective HODs’ and develop an action plan for CSI improvement at the dealership.
13. Develop counter measure to eliminate negative feedback from customers in future.
Job Safety Alert
Real jobs on Jobsiya are always free. Never pay for an interview and never share bank or OTP details.
Report this job →
Similar Jobs:
Customer Relationship Jobs in Pune
—
Counter Sales Jobs Near You