Advisor Outbound Sales

Job Description : Job Responsibilities : 1. Migration of free trial customers to paid customers through outbound calls 2. Liaison with customer for upselling and cross selling 3. Handle inbound customer queries and explain about the product and offer information 4. Manage and resolve customer complaints 5. Enter new customer information into the system and update existing customer information 6. Identify and escalate priority issues 7.Follow communication procedures, guidelines and document all call information according to standard operating procedures Skills & Competencies : 1. Knowledge in telesales 2. Speak and write local language 3. Verbal and listening skills 4. Interpersonal Skills 5. Attention to detail 6. Result oriented 7. Customer centricity