Customer Success Manager|B|tech

About Collegedunia:

Collegedunia.com is the leading web-portal in the Indian market, providing students with comprehensive data to solve their admission queries. Every day, lakhs of students solve their queries on the portal in both India and Abroad. This is a cross functional role where you will be working directly with the management team to receive training and support them in new initiatives and improving existing processes.

Job Profile: Customer Success Manager

Location Mumbai,Gurgaon,Kolkata,Banglore

Qualification - B.Tech

Work Experience - At least 12 months in case of B.Tech candidates

Technical Skillset - Advanced Excel, Google Sheets, Tableau is a plus

Requirement - Critical thinking, attention to detail, problem solving skills, communication skills, digital marketing, experience in client facing role is an added advantage

Job Description:

● As a Customer Success Manager, you will be working in tandem with both the client and acting as a liaison internally between cross-functional teams - Sales and Operations

● Campaign Management - Review every account in the portfolio in complete detail to understand the current level of performance, identify the previous year trends and present value-driven insights at key customer touch points

● Collaborate with Collegedunia’s delivery teams to ensure lead delivery management is based on client priorities, achieving cumulative growth and ensuring significant value is delivered throughout the life of the contract

● Collaborate with the Account Managers to discover opportunities of optimization, and drive campaign performance through implementation of best practices

● Understand and capture the customer& needs and expected outcomes, map it to Collegedunia’s best resource capabilities and prepare a roadmap/campaign plan that ultimately delivers mutual success and growth

● Escalation Management - Proactively support customers by effectively handling their escalations through understanding of the client’s critical priorities, solving the complex blockers and ensuring delivery of the promised deliverables within the communicated time frame

● Conduct diagnostics and identify gaps in the customer’s setup and processes; evangelize and guide

customers to implement improvements which could boost output

● As a Customer Success Manager, you are the Collegedunia advocate in front of the client, and the client advocate internally within Collegedunia