Customer Service Representative

Urgent Vacancy BPO Jobs in Mumbai For Customer Service Representative
Job Description
BPO Jobs in Mumbai, We are looking for a customer-oriented service representative. A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you.

Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Job Details

Hiring Organization
i2c World

Post Name
Customer Service Representative

Qualification
12th Pass, Any Graduate

Industry
Private

Employment Type
Full Time

Work Hours
8 Hours

Salary
12000/- To 15000/- Per Month

Location
Mumbai, Maharashtra, India 400072

About Organization
i2c World, Inc. is an off-shore business process outsourcing company registered in the U.S. with a corporate office in New York and off-shore service center in Mumbai, India. We offer various outsourced service solutions to businesses in the U.S. Though we cater to businesses of any size,
We have been particularly successful in servicing the niche market of small-mid-sized businesses with custom outsourced solutions. The company was established in 2001 and has been servicing dedicated customers for over 10 years. Currently specialize in sales, customer surveys and reminders, as well as medical billing.
The i2c World is proud of a solid team built over years of experience. Our managers and team leaders are mostly veterans of the company, from day 1, that have risen in the ranks. Each one is professional and seasoned in the process they manage. I2C owns and operates a secure 300-seat call center and marketing facility in Mumbai. Our service delivery center is supported by a robust and scalable Infrastructure. We employ an in-house team to provide support for systems and networks.
Processes at I2C are generally of the size of 10-50 representatives. Each team of 10-15 is guided by a team leader and monitored by a Quality executive and Senior Manager. All employees undergo a rigorous 6-week training with 4 stages of assessments. The training includes in-class training (Accent Neutralization, Grammar Correction, Customer Service, Sales skills) and live on the job training before they are initiated to the floor.
Once on the floor all reps are monitored by quality executives while they are live on the floor. Recordings of calls made and received are archived with the company. Clients are also given a toll-free number to dial in to listen to calls live. Through a combination of strict disciplinary policies, constant monitoring and feedback, and call recording and tracing, I2C is able to offer your business quality services at international standards.
Customer Service Representative Responsibilities For BPO Jobs in Mumbai