Urgent requirement for the post of Back office operation|Inbound

Job ResponsibilityAnswer calls and provide the required information by resolving queries. This task is performed by following standards of the company and maintaining premium quality of services.Coordinate with the clients, try to know their concerns by avoiding any interruption in conversation, etc.Facilitate sales of all products and services according to the client's needsAddress all complaints of the customers and make sure that they are resolved in time and within the given guidelinesPerform troubleshoot when requiredAssist and guide customers with all the required knowledge of the services and goods. Prepare bills and make repairs if required.Supervise the unresolved complaints and ensure that they are resolved in the given time frame by keeping the needs of the customer in mind.Analyze the client's requirement after conversation with them and recommend products, plans or services that will match their needsKeep a track of the potential customers and their requirementsTake follow up of all outbound callsEnsure premium level of client satisfaction in one phone call