Vasyerp Solutions
Technical Support Executive
₹ Check with seller / month
✓ Actively Hiring
📍 Gandhinagar
💼 Full Time
🛡️ Verified Listing
⚡ Direct Apply — No Agent
🔒 Your Data is Safe
⭐ Trusted by 5 Lakh+ Jobseekers
Job at a Glance
- Category
- Technician
- Location
- Gandhinagar, Gujarat, India
- Salary
- Check with seller
- Job Type
- Full Time
- Company
- Vasyerp Solutions
- Status
- Open & Active
Job Description
Roles and Responsibilities :
• Answer calls professionally to provide information about ERP and services and obtain details of complaints.
• Understand Customer's Complaints related to ERP and can translate it to IT team Properly.
• Maintaining and monitoring ERP project plans, project schedules & work hours.
• Assist users in all aspect of ERP system use.
• Manage the configuration and operation of on-premise ERP systems; provide technical support for ERP and software issues.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Documenting and following up on important actions and decisions.
• Follow up to ensure that appropriate actions were taken on customers' requests.
Candidate Requirement :
• Bachelor or master's degree in computer science or information technology or related field (Such as BE, Btech, Mtech, ME, BCA, MCA, BSc. IT, MSc.IT )
• Excellent communication skills
• Prompt Responsive, Responsible, and Friendly approach to customer situations
• Answer calls professionally to provide information about ERP and services and obtain details of complaints.
• Understand Customer's Complaints related to ERP and can translate it to IT team Properly.
• Maintaining and monitoring ERP project plans, project schedules & work hours.
• Assist users in all aspect of ERP system use.
• Manage the configuration and operation of on-premise ERP systems; provide technical support for ERP and software issues.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Documenting and following up on important actions and decisions.
• Follow up to ensure that appropriate actions were taken on customers' requests.
Candidate Requirement :
• Bachelor or master's degree in computer science or information technology or related field (Such as BE, Btech, Mtech, ME, BCA, MCA, BSc. IT, MSc.IT )
• Excellent communication skills
• Prompt Responsive, Responsible, and Friendly approach to customer situations
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