Customer Success Associate|Fresher| in

Searching for a Job at IndiaFilingscom in Chennai, Tamil Nadu, India

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About the job

Job Description

Our Business advisors are responsible for delivering services to clients in the areas relating to business registrations, tax services and corporate filings. Executives must be capable of engaging with the clients on a range of mediums such as phone, email, live chat and other internet based communications channels. Positive attitude and ability to quickly learn are a must. Training and skill development will be provided by the organization.

Key Skills

• Basic Computer Skills

• Good English writing and speaking skills

• Ability to converse with clients over email

• Ability to work with customers over phone

• Ability to manage and work with multiple clients

• Positive attitude

• Punctual work ethics

• Ability to learn quickly

• Attitude to go beyond the job responsibilities to ensure client satisfaction

• Experience working with CRM and Project management tools

Multi-lingual abilities a plus, HINDI, ENGLISH is mandatory and other languages are PREFERRED)

Job Responsibilities

• Handle customer requests over phone and email on a daily basis

• Respond to customer requests within the accepted turn-around time

• Complete tasks like filing of forms, applying for licenses, etc., towards completion of engagement

• Complete all assigned tasks on-time

• Provide regular updates to the client

• Report to team leaders on job performance Job Requirement

Company: IndiaFilings.com

Vacancy Type: Full-time

Job Location: Chennai, Tamil Nadu, India

Application Deadline: N/A

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