Manager | Hospital RCM |Transactional Quality BackOffice Contact Center

Job Title : Manager - Hospital RCM -Transactional Quality BackOffice and Contact CenterLocation: Gurgaon
About the Organization:
Role is for leading ITES Global Giant and having PAN India Operations. Leading No. 1 BPO in India with prospective expansion vision.
Job Description and Candidate Expectation :
• Candidate must hold 10 + years of experience into US Healthcare RCM transactional quality"
• Excellent knowledge in US Healthcare Provider domain specific to Hospital RCM such as Patient Access" Billing Contract Management Cash Application Vendor Collections Denial Management self-pay & liquidation/write-off
• Manage QA teams smoothly across the various processes in different shifts throughout the day & multi-locations "
• Ensure the Account External & Internal QA activities like calibration" rebuttal feedback RCA Audit-the-auditor update management etc. are completed on time
• Participate & contribute in key client meetings and discussions including WBRs" initiatives & Problem solvingSupport to transformation activities across the board in the entire Hospital RCM cycle in both back-office and Contact center operations "
• Liaison with Training" Operations teams for various QA processes including SOP updation QC certification Ramp-up focus PIP identification of trends TNI etc.
• Support various Transformation workshops" themed coaching sessions related to Process improvement
• Support process improvement initiatives employing Six sigma" Lean PDCA SPSS & Agile methodologies
• Liaison with Delivery excellence for on time closure of Compliance deliverables along with Compliance & Ops staff Act as bridge between various stake-holders" handle the queries resolve issues
• Ensuring smooth team operations and effective collaboration"
• Must be flexible working with US Shifts