Technical Support Executive

Technical Support Executive

Warm Greetings True Infosystems Private Limited.

It's our privilege in notifying you that we have immediate openings for Technical Support Executive to join our growth-oriented, passionate team at Kaushambi, Ghaziabad.

Job Description:

Responsibilities

· Research and identify solutions to software and hardware issues

· Diagnose and troubleshoot technical issues, including account setup and network configuration

· Ask customers targeted questions to quickly understand the root of the problem

· Track computer system issues through to resolution, within agreed time limits

· Talk to clients through a series of actions, either via phone, email, or chat, until they’ve solved a technical issue

· Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

· Provide prompt and accurate feedback to customers

· Ensure all issues are properly logged

· Prioritize and manage several open issues at one time

· Follow up with clients to ensure their IT systems are fully functional after troubleshooting

· Prepare accurate and timely reports

· Maintain jovial relationships with clients

Requirements and skills

· Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role

· Hands-on experience with Windows/Linux/Mac OS environments

· Good understanding of computer systems, mobile devices, and other tech products

· Ability to diagnose and troubleshoot basic technical issues

· Familiarity with remote desktop applications and help desk software (eg. Freshdesk)

· Excellent problem-solving and communication skills

· Ability to provide step-by-step technical help, both written and verbal

Qualification: B.Tech/ BCA

Work Experience: 0-2 years

Salary: As per the industry standards