PA|OTC|CPG033008

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Inviting applications for the role of a PA, Collections

We are looking for professionals with OTC domain experience who have worked in collections management and have a deep understanding of upstream and downstream of Collection/Exceptions

Responsibilities
• Collection on past due invoices & invalid deductions on allocated portfolios via Email, phone calls etc.
• Respond to email /phone queries related to disputed invoice
• Research and analyze the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/ info for dispute/deductions resolution
• Find opportunities and recommend solutions for process and automation improvements
• Daily reporting of individual portfolios to track and monitor the past dues
• Implement collections strategy to reduce the past due Research and resolve issues in a manner to expedite all cases in order to avoid any adverse customer impact
• Work as an excellent teammate to process any special request in a timely manner
• Deliver quality customer service by researching and responding to all internal & external partners’ inquiries quickly, effectively and authoritatively
• Call out problems to senior staff members and or management as appropriate.

Qualifications

Minimum qualifications
• Graduate in any stream
• Freshers are eligible
• Excellent English interpersonal skills

Preferred Experience
• Prior collections management experience

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, ****** orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Job

Process Associate

Primary Location

India-Noida

Schedule

Full-time

Education Level

Associate's Degree/College Diploma

Job Posting

May 27, 2026, 10:07:5+ AM

Unposting Date

Ongoing

Master Skills List

Operations

Job Category

Full Time