Banker|Customer Experience

Job Description Form

Job Description

Role/Job Title - Banker - Customer Experience

Business - Retail Banking

Job Purpose

The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost-effective customer engagement. The role bearer would be responsible for providing customer service, cross-sell and deepening of accounts for a designated branch. The role bearer is responsible for forging effective relationships with customers and ensuring quality customer service is delivered consistently, contributing to achieving larger branch banking channel goals.

Roles & Responsibilities

Key / Primary Responsibilities of the Role - List the primary deliverables

"- Giving the client need based product solutions and, in the process, aligning client requirements with business specifics
• Assessing customer propensity and ensuring higher product penetration per relationship
• Referencing for more business from existing customers
•...