Client Services Representative| Funds Banking

Job Description & Requirements
• Resolution of client inquiries via telephone, e-mail, and on-line chat.
• FOP/DVP asset transfer support; assisting client in the transfer process of assets.
• Monitoring settlement transactions and coordination with back office to ensure timely settlement.
• Systematically follow-up on and resolve pending transfers/ settlements, differences and breaks (cash and security).
• Asset transfer as well as cash transfer related customer support (Funds and Banking).
• Affirm broker confirmations and handle broker inquiries.
• Liaison with external counter parties and custodians globally.
Qualification
• Education: Bank/commercial apprenticeship.
• Experience: International securities clearing and settlement as well as experience with cash settlement and/or experience with Customer Service.
• Understand and interpret SWIFT messages (MT 103, MT 540)
• In-depth understanding of the following financial instruments: stocks, derivatives, fixed income instruments and FX.
• Strong verbal and written communication skills.
• Self-confident, extroverted with the ability to work independently.
• Fluent English is a must (any other European language is a plus).

Company Overview

Interactive Brokers LLC, a subsidiary of Interactive Brokers Group, Inc. (Ticker: IBKR) is a direct access electronic broker serving professionals, frequent traders, institutional investors, financial advisors and introducing brokers. Our clients have access to more than 150 market centers around the world from a single integrated account. Our employees are part of a dynamic, multi-national, fast-paced, results-oriented team that has spent four decades focused on advanced technology and automation that equips our clients with a uniquely sophisticated platform to manage their investment portfolios. We provide our clients with advantageous execution prices, risk and portfolio management tools, research facilities and investment products, at low or no cost, positioning them to achieve superior returns.

Headquartered in Greenwich, CT, USA. IBKR has offices in more than 15 countries across the world.

IBKR is a member of NYSE, FINRA, and SIPC. Interactive Brokers Group brokerage affiliates are regulated by securities and commodities agencies around the world.

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