BPO Call Center

Hiring Organization: Solace Enterprises

Post Name: Call center

Industry: Security system supplier

Qualification: Higher Secondary(12th Pass) (Preferred)

Salary: INR 10000/- to INR 25000/- Per Month

Job Experience: 1 to 2 Years

Work Hours: 8 Hours

Employment Type: Full-time

Location: Pune

About Company:

Solace (formerly Solace Systems) is a middleware company based in Ottawa, Ontario, Canada, that manufactures and sells message-oriented middleware appliances and software that routes information between applications, devices and user interfaces.

Solace was founded in 2001 by Craig Betts, with the idea of embedding messaging functionality in hardware. Between then and 2016, the company raised more than $60 million from venture capital firms. In 2016, New York equity firm Bridge Growth Partners acquired a majority stake in Solace with an investment of more than $100 million. In 2017, former Halogen Software CEO Les Rechan was hired as CEO of Solace, with Betts serving as the company’s executive chairman. In 2020, Denis King, the company's COO, was appointed as CEO of Solace, replacing Les Rechan who transitioned out of company and into the executive role of COO with PROS Holdings In

Job Description:

Handle many inbound and outbound calls to customers and clients. Identify the needs of customers, resolve issues, and provide solutions. Upsell other products wherever possible. Ensure you follow the customer service script provided by the company for uniformity.

Responsibility:

Handle many inbound and outbound calls to customers and clients.

Identify the needs of customers, resolve issues, and provide solutions.

Upsell other products wherever possible.

Ensure you follow the customer service script provided by the company for uniformity.

Required Skills:

Develop fluency in languages.

Build computer literacy.

Build conversational and communication skills.

Get work experience in sales.