AVP Team Lead Operations Account Services Consumer

Business FunctionGroup Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose The position is based out of Central Operations and to support processing of CBG Account Services that includes Account Opening, Static Data maintenance, Client communications management etc. The role is also expected to provide locational leadership for the operations team in Karur on various aspects like people engagement, hiring, infrastructure, business continuity etc. Key Accountabilities The job entails the following key functionalities: Design and establish an effective & optimum operating model for Account Services to maximise the process efficiency while ensuring adequate risk governance Build good working relations with the stakeholders to drive Operational priorities (DFNO / STP) and customer centric approach Support the key projects for Business Unit from Ops perspective and drive the digital journey Review and ensure adequate governance on all outsourced operational activities for audit compliance Drive the team engagement and encourage the managers in their personal development Enable smooth operations in Karur location Job Duties & Responsibilities The job duty for the role is to effectively set-up and manage the Retail Account Services and team management, including any outsourced activities by Operations. Set-up / ensure a robust operations process, for Account Services operations in Karur, within CBG operations, to facilitate the customer satisfaction Ensure compliance to all internal and external regulations Partner with all stakeholders and liaise with vendors to identify the bottlenecks and ensure seamless processing meeting the TAT and accuracy standards/thresholds. Ensure the Standard Operating Procedures are in place along with detailed manuals for all activities conducted in the CBG Account Services System enhancement and Tech support to be completed as per product design and requirements Ensure the BCP plan is drawn up for the team and successfully tested to comply with the Bank’s requirements Ensure the adherence to all agreed SOPs and Policies Ensure the Control Self Assessments are undertaken periodically, and gaps identified on an ongoing basis Ensure a robust governance structure is in place & MI reports are created and implemented to minimise the operational risks Ensure satisfactory audit reports on all internal & external audits. Work with the stakeholders to ensure no repeat findings for the CBG Operations team Ensure the reconciliation and maintenance of all office accounts as per agreed process Ensure budgetary controls and robust capacity plan Support the staff learning, training, development, and growth within the team Provide support to all organisational events and initiatives as required from time to time ​​​​​​​​​​​​​​Required Experience Overall 15+ years of experience in the Financial Services Industry Minimum 5 years of experience in Retail Liability Operations Should have been in a managerial position for a minimum of 7 years and experienced in managing large teams Experience in branch banking and/or KYC/CDD operations will be an added advantage Education / Preferred Qualifications ​​​​​​​ Post Graduate / Equalling qualification (preferably) from any