Reactivation Desk |Virtual Relationship Manager

Designation: Virtual Relationship Manager-Inbound

Payroll-Bank Payroll

Job Location-Thane

Salary-350000 CTC GROSS P.A.

Day Shift

Solving issues of Bank HNI / NRI clients only

handling their account related issues

call Kanchan

www.hyfly.in

Job Description

Role - Reactivation Desk

Department - Digital Business

Designation - Assistant Manager

Grade - E1

Location - Mumbai (Goregaon)

"NISM VIII Certified Fresher's are welcome"

Job Role
• Responsible in calling the database assigned for reactivating inactive clients
• Out calling the clients for reactivation and solving their queries getting them to start trading and keeping them active.
• To keep abreast with market knowledge and market intelligence
• Ensuring all trades are done with customer consent as per dealer conduct on recorded lines
• Ensuring Quality and Compliance is met on all calls along with the KRA Target set
• Responsible for Reactivation of Inactive customers
• Managing In process and providing end to end solutions to customers
• Provide regular updates to immediate superior as an when required

Job Requirements
• Should be certified with NISM series 8
• Fresher or Graduate/Post graduate with min 1 yr. experience
• Should have good communication presentation skills.
• Should have basic word and excel skills
• May have good existing client relationships in the market.
• Should possess strong networking relationship building skills
• Will be an added advantage if the candidate is able to speak either

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