Team Developer

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21 hours agoFull–time
Job Description:

Job Description

Overview

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.
• BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview

Payment Investigation team is part of Global Payment Operations hub at BACI. Process deals with investigation of payment related queries raised by clients, internal departments, BOFA branches and External Banks and providing a resolution in a timely manner.

Operation sites - Scranton, Richmond, Hyderabad and Gurugram.

Job Description

Investigating and identify root cause for an enquiry

Contact external banks through SWIFT correspondence messages

Pass payments adjustments entries on client accounts, internal accounts & nostro accounts

Review nostro accounts & ensure all outstanding debits & credits are cleared as per timelines

Follow up with external banks for details, confirmation and recall of funds

Verify Correspondence & Payment adjustments as per currency cut-off

Responsible for handling Project Investigations on GIN and PEGA Platform

Co-ordinate with teams onshore/offshore in day to day activities

Verify and handle critical case types within assigned profile

Identify training gaps and conduct refresher training within the team

Actively participate in design discussions and provide inputs in transformation projects

Understands the current state and target state process workflows of Investigations in detail

Works meticulously as per defined procedures and highlight anomalies as per recent