Associate professional help desk technician

Company Job Vacancy in Bangalore
Job Details

Hiring Organization
DXC Technology

Post Name
Associate professional help desk technician

Remote
NA

Industry
Private

Employment Type
Full Time

Work Hours
8 Hours

Salary
25400/- To 27500/- Per Month

Location

Bengaluru, Karnataka, India 560100

Job Description:
Essential Job Functions

Coordinates activities of functional areas or of department account leads to ensure that business solution objectives are met.
Assists in interpreting demand forecasts and in planning and delivering end-to-end services.
Maintains records of account-specific service problems and assists in prioritizing work requests.
Assists in coordinating communications between lines of service (LOS) and clients to ensure that integration of new, enhanced and existing service offerings meet client specifications.
Assists in identifying service improvements to increase customer satisfaction.
Ensures delivery of projects meets client and company expectations and needs.

Basic Qualifications

Bachelor's degree or equivalent combination of education and experience or Bachelor's degree in business administration, engineering, information systems, or related field preferred
Zero or more years of support services or project or program experience
Experience working with the technology industry
Experience working with company products and operating systems

Other Qualifications

Basic project management skills
Basic analytical and problem-solving skills
Interpersonal skills to interact with customers and team members
Organization and time management skills
Communication skills
Ability to work in a team environment
Willingness to travel

Work Environment

Office environment

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