Service Engineer|Software Support

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Service Engineer-Software Support Pune

Atlas Copco
Pune, Maharashtra
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11 hours agoFull–time
Passionate people create exceptional things

Did you know that the solutions we develop are a key part of most industries? Electronics, medical research, renewable energy, food production, infrastructure and many more.

We´re everywhere! Working with us means working with the latest technologies and groundbreaking, sustainable innovations

With our inclusive and caring environment, you get the support and inspiration you need to grow.

Here, your ideas are embraced, and you never stop learning

Interested in being part of our team?

Join us on our journey for a better tomorrow.

Job description

As Service Engineer Software support for the west region Pune area, you will have to support our software solutions and projects for our customers in India You will be part of the Service Business Line and support our Industrial Technique Divisions Motor Vehicle Industry (MVI) and General Industry (GI)

You will have to report directly to the Regional Service Manager and Technical Service Manager.

We are looking for a highly skilled and motivated software technician who can support the installation and configuration of complex production systems and who is able to provide a profound technical analysis of the installed solutions in case of malfunction.

We expect the capability of dealing with production critical systems in industrial environments, understanding the links between the customer’s production processes and the associated IT products and solutions.

Roles and responsibilities
• During the project phase:Integration of new software solutions into existing technical customer environmentsSystem installation- and configurationHandling of change requestsTesting and validationProblem analysis und elimination of errorsCustomer trainingsSupporting customer staff in pilot phases and while ramping up the production
• During the maintenance phase additionally:Ongoing remote or onsite production supportFollow up on IT incidentsShift supportReconfiguration and modificationSoftware updates

Experience requirements
• Server and workstation administration on Windows and UNIX, preferably including cluster technologies.
• Installation and troubleshooting of hardware platforms
• Network technology and data communications
• ORACLE and Microsoft SQL Server installation and administration
• Webserver installation, management and troubleshooting: Apache, IIS …
• Good command of spoken and written English is mandatory, other local languages are a “plus”
• Basic knowledge in industrial automation, fieldbus technique and PLC programming are desirable