Phone Banking Officer Graduate Fresher

We are hiring Video KYC officer - Outbound - Bank

Salary - 14k to 18K Net ( depending on Last Drown Salary )

Work location- Thane

Job Description

Video call customers to complete the Full KYC

Verify the details submitted by the customer while opening the account and Documents

submitted are matching

Ensure VKYC is completed by the Right Party only

Should maintain a good relationship with the customer throughout the KYC process.

Cross-sell other banking products.

Give complete and correct information on all the products pitched to the customer

Take call backs in case the customer is busy and ensure the follow up is done on time

Responsible for quality communication and customer servicing within laid down productivity

and service benchmarks.

Meet targets on conversion and Cross selling as defined from time to time.

Ensure customer “delight” and consistent service experience, including timely resolution of

customer queries/issues.

Adherence to Information Security norms & quality process norms.

To be aware of and comply with any updates about the process

Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided

to the team as guidelines for improving performance

Graduate with decent English communication.

Candidates with fluency in local languages will be an added advantage (Telegu, Kannada,

Tamil, Malayalam, Marathi & Gujarati)

Candidate should have a pleasing personality and should be presentable.

Job Role:

Job Requirements:

Male Candidate should be well groomed with no visible tattoos, piercing, fancy hair colour,

Formal attire which should be clean and well ironed, tie, etc.

Female Candidate should be well groomed, decently dressed (Formal attire), no Tatoos/ Inks, no fancy hair colour (Streaks), and light makeover.

Should be dedicated and display integrity.