Technical Support Analyst

Reports to Data Team Leader

In general, travel to Australia/UK could be one visit every 2 years. This can be at short notice and this frequency is not guaranteed as all travel is based on a clear business or project requirement. A passport is essential.

Essential Competencies
• Must have minimum 2+ years of relevant experience
• Advanced problem analysis and problem solving skills. Excellent statistical/numerical skills.
• Strong knowledge of SQL database and scripting. Database experience in high availability environments. Ability to access data stored in warehouses and interrogate efficiently.
• Knowledge of commercial statistical software packages such as Crystal Reports etc.
• At least 1 year’s commercial experience in data/information analysis coupled with tertiary education.

Preferred Competencies:
• Comply with all company policies including Information Security Policies.
• Successfully pass Police Security Checks.
• Willing to provide reference contact details.
• Microsoft Certifications in windows and SQL.
• Knowledge of ITIL processes

Mandatory Skills:
• Strong SQL Server Query
• Excellent problem solving methods
• Intermediate Data analysis and presentation (e.g. Crystal Reports or similar)
• Effective time management
• Comply with strict data security policies
• Microsoft certification in SQL Server / TSQL
• Customer support focus / ITIL Methodology

About Company:

We're Civica, the UK’s largest software company, focused on the public sector with over 30 years of proven expertise.

We build software that helps sustain and enhance public services around the world. Backed by the direct experience of many of our people working in the public sector, Civica is focused on improved outcomes and building a business that will continue to deliver for communities globally.

With operations in the UK and Ireland, Australia, New Zealand, India, Singapore, Canada, and North America, Civica is one of Britain’s largest software companies. While our history dates back to the 1+80s, the Group in its present form was established in 2001. We currently employ around 5,000 people and we’re recognized for our strong people-first culture, including accreditation to the Investors in People ‘Gold’ standard in the UK