Manager |Super Service Center

Job Description

A First Fit team aim to increase the installed base. The super service center which facilitates the seal assemblies, seal refurbishments, seal testing & supporting Pump OEM’s mainly in the Western & Northern region.

Duties & Responsibilities
• Responsible for the day-to-day activities of the Super Service Center.
• Responsible for the smooth execution of the First Fit orders.
• The monthly Sales from the Super Service Center
• The timely & correct order booking, amendment liaising with customer’s, Bangalore office , Purchase & Operation team , CPG , PDO , ISC etc.
• Guide and Drive team of the Super Service Center.
• Responsible for the timely order execution.
• Conduct seminar/customer trainings.
• Troubleshooting of mechanical seal/system and coupling.
• Align team towards ISO +001 quality management system, represent team in quality audits.
• Collaboration with other teams, influence own team members to meet the objectives.
• Responsible for decision making process of maintaining right amount of manpower in the team.
• Responsible for strategic decision-making regarding team making process.
• Responsible for training plans for the team.
• Collaborate with global teams in their initiatives of developing suppliers and maintaining the service center in line with the other service centers.