Customer Service Manager |CSM| | Anees Defence Career

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Customer Service Manager (CSM) – Anees Defence Career...
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11 hours ago₹10T–₹50T a monthWork from homeFull–time
Customer Service Manager (CSM)Anees Defence Career InstitutePune, Maharashtra₹15,000 - ₹25,000 a monthJob detailsSalary₹15,000 - ₹25,000 a monthJob TypeFull-timeQualificationsCustomer service: 3 years (Required)Full Job DescriptionWe are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the department running in an efficient and profitable manner, to increase customer satisfaction loyalty and retention and to meet their expectations.
Responsibilities
Manage large amounts of incoming phone calls

Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents