Customer support voice

Job details
Job Type
Full-time

Full Job Description

Job Description

CBG

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business they were made just right for you.

Job Purpose

Responsible for retention of customers by providing best services and achieving new customer acquisition.

Key Accountabilities
• Deepening, Retention of customers across all products by providing best services, which is measurable through increase in ETB Book balance movement and achieving of new customer acquisition.
• Sourcing of asset products including JDL renewal & NTB and other asset products.
• Term Deposit book growth - incremental and NTB.
• Increase of Fee Income by Forex fee income and cross selling of TPP.
• Digital onboarding of customers

Job Duties & responsibilities
• AML/KYC/RE-KYC & Other operational & compliance adherence
• Ensure timely completion of training modules assigned.
• Ensure complaints are responded to and addressed in a timely manner.
• Handling of inventories, secured stationaries, customer deliverables as per process and ensure its stored in dual custody.
• Compliance to audit observations.

Primary Location: India-Tamil Nadu-Ganapathy-eLVB

Job: Operations

Schedule: Regular

Employee Status:

Full-time

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Job Posting: Sep 26, 2026, 1:12:47 AM