Customer Support Voice at Oracle

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Customer Support Voice job at Oracle
Customer Support Voice
Company - Oracle

Salary
Not Disclosed
Total Openings
10
Office Location
Bengaluru, Karnataka, India
Candidate Location
All India
Work From home
No
English Proficiency
Good
Role
Customer Support Voice
Job Description


Provides follow through of complex customer issues, continuous improvement programs and development of tools such as customer satisfaction measures, etc.



Interacts with customers prior to and/or after sale. Develops and maintains positive customer relations; coordinates with various functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has authority to substantially affect the relationship between the company and a customer, either from a financial standpoint or product standpoint. Focus of work can be in pre-sale or post-sale or both.



Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Duties and tasks are standard with some variation; displays understanding of roles, processes, procedures. Performs moderately complex problem solving with some assistance and guidance. Completes own role largely independently within defined polices and processes. Failure to accomplish results may necessitate additional resources to correct. 2 years experience.