Customer Support Executive |CSE

About Us: “SAADAA” translates to ‘Plain or Simple’ in Hindi and our company is an ode to a simpler time. The essence of the brand is to make your decision easier, grow beyond the noise, and live a more connected life. We research everything we use, find the most efficient form of procurement, and then partner with the best factories to get exceptional quality products at marginal prices.

Our Website: www.saadaa.in

Job Description

As a Customer Support Executive, your work is to convert sales prospects to become
customers of सादा / SAADAA, as well as support current customers regarding their order-related queries.

Responsibility:

Respond to customer queries in a timely and accurate way, via phone, email, chat, and other channels.
Verification of customer's orders with its purchased product and address with pin code
Update our internal databases with information about technical issues and useful
discussions with customers

Monitor customer complaints on social media and reach out to provide timely resolution
Gather customer feedback and share it with our Product, Sales, and Marketing teams
Coordinate with Delivery Partners for arranging timely delivery of products
Skills:

Exceptional interpersonal and communication skills - English & Hindi a must. Any extra language is a bonus.
Good at up-selling and converting negative customer experiences to positive ones.
Comfortable with technology: Shopify, Google Sheets, Task Management tool.
Previous experience working in a Customer Servicing role is an added advantage.
Expected salary up to Rs. 25000 / month

Job Type: Full-time

Salary: Up to ₹25,000.00 per month

Schedule:

Day shift
Application Question(s):

What was your drawn salary? (INR/Month)
What are your salary expectations? (INR/Month)
Education:

Bachelor's (Preferred)