Customer Care Executive

Full Job Description

Customer Support Executive for calls and social media replies.

Preferred to candidates from Jaipur, Rajasthan only!

Arabella Mode India Private Limited, is an Manufacturing & E-commerce based company which has multiple women's clothing brands like Aaheli & Mulmul. We are based at Jaipur, Rajasthan.

Job Purpose:

Customer Support Executive are responsible for handling queries from customers on different channels like Email, Facebook, Instagram, etc. And calling customers about orders, exchanges and cancellations.

Responsibilities include resolving customer queries, suggesting solutions and guiding about products. While being a proactive support team, we identify what they're trying to do and offer the correct workflow solution and not just answer their immediate question.

You are continually striving to improve the customer experience. To be successful in this role, you should be an excellent communicator who’s able to earn our customers’ trust. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all pre and post-sales procedures, ensuring customers continue to expand and renew their relationship with our brands.

Duties and Responsibilities:

Respond to customer queries in a timely and considerate manner, via phone, email or chat.
Provide thoughtful, personalized communication to customers who have any queries.
Gather customer feedback and share with our Product, Sales and Marketing teams.
Follow up with customers about any issues.
Qualification & Attributes:

Customer support experience with efficient English communications.
Passion for talking to customers all day, every day.
Excellent communication and problem-solving skills.
Ambition, eagerness and the will to learn and improve upon your own skills.
Multi-tasking abilities.
Displays professionalism with customers and colleagues in high-pressure situations.
Experience:

total work: 1 year (Preferred)
Customer support: 1 year (Preferred)
Job Type: Full-time

Salary: ₹14,000.00 - ₹16,000.00 per month

Benefits:

Leave encashment
Provident Fund
Schedule:

Day shift
Ability to commute/relocate:

Jaipur - 302026, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Required)
Experience:

Customer support: 1 year (Preferred)
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

English (Required)
Hindi (Required)