GOLDENJOBS PLACEMENT SOLUTIONS PVT. LTD

Service Manager

Check with seller / month
Mumbai, Maharashtra, India Human Resource (HR) Active
Actively Hiring Mumbai Full Time
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Job at a Glance

Category
Human Resource (HR)
Location
Mumbai, Maharashtra, India
Salary
Check with seller
Job Type
Full Time
Company
GOLDENJOBS PLACEMENT SOLUTIONS PVT. LTD
Status
Open & Active

Job Description

Reporting to the General Manager.

Handling branch in south Mumbai.

Attending to VIP Customers.

Control workflow of the back office in order to meet delivery schedules.

Correspond with Principals for service related issues.

Daily and monthly reporting on service performance to Management and

Principals.

Monitor the workshop productivity.

Depute Technicians for training.

Monitor staff on job functions.

Play an active role in resolving customer complaints.

Monitor Tele-calling amp; CRM department.

Monitor CSI, Call Campaign.

Handling J.D.Power customers amp; their concerns

Making principles reports amp; PPT files for MD amp; Regional Office like work

revenue, workflow, Service Manager check sheet etc.

Handling customers at front office for their concerns

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