Team Leader BPO

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Team Leader BPO Pune

noehub.com
Pune, Maharashtra
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2 days agoFull–time
Managing an average team size of 20 members.

Manage, Shrinkage, Attrition, Quartile Management

Responsible for ensuring productivity targets (Daily/ Weekly / Monthly / Quarterly / Yearly) are achieved.

To manage the day to-day operations with a team of agents and meet the required service levels, quality and productivity

Attrition and shrinkage management. Maintaining SLA target on a monthly basis to achieve desired KPI s including absenteeism and attrition within the team.

Responsibility for delivery of the defined customer experience in every interaction.

Work very closely with team members to solve customer problems.

Conduct daily team meetings, pre and post shift.

Train, coach, and mentor associates as per process requirements.

Conduct constant group reviews meetings to discuss team performance and area of opportunities and improvements.

Maintain and conduct monthly performance review session with all the agents.

Job Types: Full-time, Regular / Permanent

Schedule:

Flexible shift

Ability to commute/relocate:

Viman Nagar, Pune - 411014, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

What is your current salary and expectations ?

Experience:

total work: 1 year (Preferred)

Call Center Occupations: 1 year (Preferred)

BPO as Team leader: 1 year (Preferred