BPO

Customer Service Representative
Job Details

Hiring Organization
PLUME

Post Name
Customer Service Representative

Qualification
Higher Secondary(12th Pass) (Preferred)

Industry
Private

Employment Type
Full Time

Work Hours
8 Hours

Salary
10647/- To 27441/- Per Month

Location
New Delhi, Delhi, India 110001

About Plume Beauty
Backed by marquee angels from Lenskart, Cloudnine, Nykaa, Amazon, Flipkart, Cred, Pratilipi, Kutumb, Snap & more, Plume Beauty is on its way to disrupting the cosmetics industry, in India and outside.

Plume Beauty focuses on creating premium makeup products at par with international standards, at a reachable price. We are creating products for women of today, who follow the latest trends and want only the best products for themselves.

Plume is one of the fastest going D2C brands in India, with enviable statistics of having a staggering 10X jump in revenue over the last 5 months while maintaining profitability. We are on a mission to create India's largest beauty brand, and are seeking great folks who want to truly disrupt the beauty space with us!
What Values are we Looking for in the TeleCalling position?
Your main goal is to boost our sales by reaching out to the existing customers as well as potential customers. As a Telecaller, you are responsible for handling sales over the phone entirely. You are also responsible for solving questions in regard to the product or service provided by the company.

In addition to this, you should collect desired information from the clients and maintain healthy relations with them. You are required to understand the customer’s requirements and demands and close the sales deal efficiently. You are also required to write down important information provided by the customer and follow up with them on a regular basis.

As an ideal candidate, you should be an excellent communicator along with convincing abilities. Great report writing skills, amazing negotiation skills, and phenomenal telephone etiquette are essential for this position.
Key Responsibilities of the profile:
Answering phones and explaining the product and services offered by the company.

Contacting existing customers as well as prospective customers using scripts.
Obtaining customer information and other relevant data.
Asking questions to the customer and understanding their specifications.
Resolving queries and issues related to the products and services.
Making recordings of all the sales phone calls and sales deals.
Taking and processing product orders in a professional manner.
Maintaining the database of the customers on a regular basis.
Suggesting solutions based on customers’ needs and requirements.

Skills Required for the Job:

Ability to work in a team or individually as and when required.
Ability to manage and handle multiple tasks.
Outstanding problem-solving skills.
Exceptional attention to detail.
Hard-working individual.
Good time management abilities.
Strong decision-making skills.
Ability to tolerate stress and pressure.

Schedule:

Morning shift

Ability to commute/relocate:

Dwarka, New Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

Higher Secondary(12th Pass) (Preferred)

Experience:

Technical support: 1 year (Preferred)
telesales: 1 year (Preferred)
total work: 1 year (Preferred)

Language:

Hindi (Preferred)
English (Preferred)