Bank Payroll| Phone Banking Officer

Job Designation: Phone Banking Officer

Job Grade: Assistant Manager-M1 / Deputy Manager-M2
Job Locations: Thane-West (Maharashtra)

This is "Contact Centre Branch" (Non-Branch Banking) based Job,

Completely In-house / Office-based profile.

Job Description:

Must be excellent communication skills Verbal & Written.
Good listening skills and strong communication abilities.
Flexible to get scattered 8 Week Offs in a month with + hours with late evening and night shifts.
To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.
To identify and convert the opportunities for cross selling (banking product) on customer's call.
Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
Complete the logs specified by the process (End-of-day target).
Adherence to Information Security norms & quality process norms.
To be aware of and comply with any updates about the process.
Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Shifts Timings & Offs:

=> Shift Timing- This is 24x7 based rotational shift, Should be comfortable to work in night shift also.

=> Weekly 5 days of working and any of + Hours Shifts can be offered.
=> For Females: Any of + Hours Shifts can be offered from 7.00 AM to 8.00 PM. (No Night Shift).
=> Two Weekly offs Two rotational weeks off (You may need to work on Sundays and Holidays as well).