Customer Support Voice

Bank Payroll- Phone Banking Officer jobs in Thane Call ++1____##### Kanchan

email - @.com

www.hyfly.in

Job Designation : Phone Banking Officer

This is permanent job on roles of the Banking Industry with fixed salary + high incentives.

Be part of fastest growing digital sales channel in financial services industry.

Job Description
• Must be excellent communication skills Verbal Written.
• Good listening skills and strong communication abilities.
• Flexible to get scattered 8 Week Offs in a month with + hours with late evening and night shifts.
• To Attend the inbound calls of customers in Retail Liabilities and process the queries requests to customer's satisfaction.
• To identify and convert the opportunities for cross selling (banking product) on customer's call.
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.