Customer Support Representative|Female

Key Skills Required:
• Excellent verbal communication skills in Gujarati is a must, command over English and Hindi languages will be an added advantage
• Knowledge / understanding of online user behaviour
• Excellent telephone etiquette and ability to demonstrate professional grammar and diction is a must
• Proficient in using MS Office Software mainly Word, Excel, Outlook & PowerPoint with excellent documentation and presentation skills
• Possess an ability to establish a rapport with customers, identify their concerns and needs and provide effective solutions in a timely manner
• Good general knowledge as well as market knowledge of Real Estate sector in Gujarat

Job Responsibilities:
• Acquire thorough knowledge of various products marketed by the company
• Open and maintain customer records by updating account information in the backend
• Maintain close contact with sales representatives to obtain information regarding product performance, service requirements and customer requests
• Resolve product or service problems by clarifying the customer's complaint / issues
• Prepares product or service reports by collecting and analysing customer information
• Contribute to team effort by accomplishing related results as required
• Manages the office and administration duties as per the Company policy

Educational Qualifications and Interpersonal Skills:
• Graduation / Post Graduation in relevant field
• 1-2 years of relevant experience, fresher with excellent communication skills can also apply
• Creative thinker with the ability to understand and transform technical information and convey the same to the customers in an appropriate manner
• Ability to work effectively as part of a team as well as independently and with minimal direct supervision
• Excellent planning, organizing and negotiating skills
• Effective time management and multi-tasking skills with an ability to work under tight deadlines

What you will get:
• Annual CTC : Up to 1.8-2.4 LPA and negotiable (as per relevant experience)
• Location: Ahmedabad, Gujarat
• Extensive opportunities for growth and professional development thanks to our mentoring system
• Work friendly atmosphere
• Excellent compensations