Director of Operations| post Accor HQ Udaipur| Rajasthan

Position Summary

Director of Operations – Local Contract

(Only Indian Nationality)

Reporting to:

General Manager

Your purpose will be:

The Director of Operations is an inspirational ambassador of the Raffles, Udaipur and responsible for day-to-day operations. Ensures the delivery of a consistently high level of memorable luxury guest experiences, colleague engagement and profitability across all aspects of the operation. Through providing strategic planning and inspirational leadership the Director of Operations creates a positive high performance and high engagement culture.

What you will be doing:

The Director of Operations is accountable for all aspects of the operation under the guidance of General Manager and work in close partnership with Rooms and Food & Beverage department to ensure a seamless five star guest experience with each outlet optimizing its performance.
Consistently delivers memorable and Raffles Branded service experiences
Builds a high performing and highly engaged team

Your key responsibilities & contribution will be:

Ensures that delivery of Raffles personalized guest experience is the key focus across all areas of the hotel
Leads by example in developing high quality relationships with the guests, ensuring that all tasks relating to guest service, comfort and satisfaction are treated with utmost priority.
Analyses feedback and trends in guest satisfaction taking appropriate action to strive for enhancements at every opportunity.
Has expert knowledge of the facilities, services and events offered by the hotel and the surrounding area and actively promotes them as well as all amenities and programs offered by the company.
Ensures that the team are fully aware of the Standard Operating Procedures including but not limited to Raffles brand standards and LQA standards, and are capable of delivering them.
Builds a culture of prioritizing quality improvement through training plans, quality audits, corrective action plans, and regular review.
Liaises closely with all Heads of Department with regards to servicing and handling of high profile guests.
Works in partnership with Talent & Culture team to create a positive, diverse and empowered, high performance culture, role modelling inclusive ‘inverted pyramid’ leadership, and nurturing talent to ensure that all HOD’s are effective in their current roles and developed to their full potential.
Ensures that Standard Operating Procedures and On Job Training Programs are in place and delivered across the operations to build capability and meet brand and service standards.
Works in partnership with the Finance & Business Support team to optimize financial performance while enhancing brand reputation and value.
Responds to any changes as dictated by the needs of the industry, company or hotel.
Maintains all hotel records and forms required for audit purposes and as prescribed by local management and policies.
Ensures that all departmental reports and correspondence are completed punctually and accurately.
During the course of duty you will have access to certain information, which demands the utmost confidentiality. Discretion must be exercised at all times.