Customer Support Voice

Job Family Descriptor Monitor large computer networks and servers for problems from a central location They analyze problems perform troubleshooting and incident response on the system communicate with site technicians and track problems through to resolution

Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability

Ensure necessary coordination on certification field level testing Coordinate with the technical teams for new enhancementsissue resolution

Set up configurations number of fibre pairs in the cable capacity landing stations Manage the complete capacity distribution and traffic activation on the cable system

Track and monitor the environment performance to ensure minimal interruption to network transmission andor network switches

Lead drive and monitor all maintenance and cost savings activities related to facilities including facility maintenance and thereby ensuring sufficient focus on optimizing cost of facility infrastructure while maintaining reliability both in terms of operations and capital investments