Software Engineer| Senior

About Infor

Infor delivers end-to-end ERP and strategic edge applications that are integrated and delivered in a multi-tenant cloud. We believe that customers need industry-specific solutions and that one size does not fit all.

We are proud to serve more than 68,000 companies worldwide. Infor is a standalone subsidiary of Koch Industries, Inc., which has annual revenues of over $110 billion.

For more information visit www.infor.com

Position Summary

The Birst Triage team is the bridge between customer support and Birst engineering. The role of this team is to validate and triage Birst product issues. This involves analysis of the Birst logs, evaluation of the browser .har files, and reading the platform code to debug this issues. Once the issues have been confirmed and a root cause determined, we work with the engineering team to make sure they have all the details needed to provide the fix or the enhancement.

This position on the Birst Triage Team will provide the triaging of the issues related to the back end of the Birst product covering the connection, extraction and loading, and query handling.

The Birst Triage Team also works very closely with Infor product teams that deliver pre-built models and reports. This interaction includes assisting with best practices, performance optimization, and resolution of product issues that arise during content development.

A Day In The Life Typically Includes
• Daily team scrum meeting to discuss overall team updates, prioritize issues, and to collaborate by working on difficult issues as a team
• Meetings with customer support to gather more details