Fulfillment and Customer Care Associate

Talent Inc is rapidly growing and looking for driven and customer-obsessed professionals to help our team revolutionize the career-services industry.

Talent Inc. is dedicated to creating a better landscape for job seekers everywhere. Through our community of career experts and data insights, our brands empower professionals to take control of their careers, tell the best version of their career stories, and reach their full potential.

We're committed to helping job seekers write the next chapter of their careers and we want to help write yours, too We hire for growth and longevity because we value the happiness and well-being of our employees.

THE ROLE

Here at Talent Inc., our business is growing very fast, and with that, we need the manpower to back it up We are looking for an enthusiastic individual who is able to exercise patience while investigating issues and helping customers.

The Fulfillment and Customer Care (FCC) team is the backbone of Talent Inc's success.

As a FCC Associate, you will be interfacing directly with our customers and experts via telephone and email to generate the best possible experience for Talent Inc's customers. You'll work with other team members in India and other parts of the world.

THE KEY RESPONSIBILITIES
• Ensure client and expert satisfaction by practicing, following, and implementing Talent Inc's service standards
• Stay abreast of departmental updates
• Assist customers and experts with inquiries, providing accurate and timely responses through a variety of platforms (including over the phone and through email)
• Research customer issues, document findings, and champion solutions
• Effective communication with co-workers